WHERE DO YOU SHIP TO?

HOOMIC ships all products directly from our U.S. warehouse. We currently offer shipping to the following states: California, Florida, Texas, New York, Pennsylvania, North Carolina, Georgia, Massachusetts, Illinois, Ohio, New Jersey, Michigan, Colorado, Virginia, Washington, Arizona, Tennessee, Minnesota, Maryland, South Carolina, Indiana, Missouri, Alabama, Wisconsin, and Oregon.

Please note: Due to safety and carrier restrictions, we cannot deliver to P.O. Boxes, Parcel Lockers, or APO/FPO addresses.

HOW WILL MY ORDER BE SHIPPED? WILL IT BE SHIPPED SEPARATELY?

We partner with reliable carriers including FedEx, UPS, and Pilot, depending on the size, weight, and quantity of your items. To optimize delivery speed, items in a multi-item order may be dispatched separately, which could result in slightly different delivery dates.

WHAT DELIVERY OPTIONS DO YOU OFFER, AND ARE THERE ANY FEES?

We offer Free Standard Delivery for all eligible orders. Standard Delivery provides curbside or front-door delivery (or to the lobby/ground level of an apartment building).

Note: Standard Delivery does not include white-glove service, inside-home placement, or furniture assembly.

HOW SOON WILL MY ORDER ARRIVE?

Most orders arrive within 3–7 business days, depending on inventory location, transit distance, and regional carrier schedules.

• Order Tracking: Once your order ships, you will receive a shipping confirmation email containing your tracking numbers. You can also track your shipment status directly on the carrier’s website or via our site.

CAN I CHANGE MY SHIPPING ADDRESS?

• Unshipped Orders: You can request a shipping address change at no cost before your order is dispatched by contacting customer support.
• Shipped Orders: Once your package has left our warehouse, address changes will incur additional carrier rerouting and handling fees, which are the customer’s responsibility. If fees are unpaid, the item will be delivered to the original address.

DO I NEED TO SIGN FOR MY DELIVERY? WHAT SHOULD I CHECK UPON ARRIVAL?

Signatures are generally not required upon delivery. However, we strongly recommend thoroughly inspecting your outer packaging and items as soon as they arrive. Please retain all original packaging for at least 30 days, as it is required for any potential returns.

WHAT IF MY ITEM ARRIVES DAMAGED OR DEFECTIVE?

We take pride in our product quality and ensure rigorous packaging standards. If your item arrives damaged, defective, or with missing parts, please contact us within 14 business days at support@hoomichome.com with photos or videos of the damage and outer packaging. We will promptly arrange a replacement or solution for you.

WHAT IF DELIVERY FAILS DUE TO ITEM SIZE OR ACCESS RESTRICTIONS?

Customers are responsible for measuring doorways, hallways, stairwells, elevators, and entry paths prior to ordering to ensure furniture can safely fit into the destination. HOOMIC is not responsible for return shipping costs or delivery failure fees if a package cannot be delivered due to size constraints or if the customer is unavailable for scheduled delivery appointments.

I RECEIVED MY ORDER BUT WANT TO RETURN IT. WHAT SHOULD I DO?

If you are not fully satisfied with your purchase, please review our [Return & Refund Policy] or contact our customer support team at support@hoomichome.com to initiate a return.

HOOMIC reserves the right to interpret, modify, or update this policy as needed to reflect operational requirements.