At HOOMIC, we take pride in the quality of our products and want you to have an enjoyable experience with every purchase. Please inspect your items upon receipt; if you wish to return an item, please keep the original packaging, and we will do our best to assist you.

1. General Return Requirements

• ‌Return Window‌: Return requests must be submitted within 30 days of receiving your item.
• ‌Condition of Items‌: Returns are only accepted for items that are unused and in resalable condition.
• ‌Receipt & Labels‌: Please retain your receipt and all product labels during the return process.
• ‌Unauthorized Returns‌: We do not accept returns for items that have not been pre-approved through our return process.

2. Non-Returnable Items

• Custom & Personalized Items: This includes custom furniture, personalized home décor, gift cards, and other made-to-order products.
• Clearance & Final Sale Items: Items marked as "Final Sale" or heavily discounted clearance products.
• Used or Installed Products: Mattresses, assembled furniture, and items showing signs of wear and tear due to normal use.
• Accessories & Replacement Parts: Items such as sofa covers, cushion inserts, and other replacement parts.

3. Circumstances Where Returns Are Not Accepted

• Customer Damaged Items: Items that are not in new, resalable condition due to customer damage or misuse will not be accepted.
• Delivery Failures Due to Space Limitations: If delivery or installation fails due to space constraints, we are unable to accept a return. Customers are responsible for ensuring that the product fits in their intended space and can be safely navigated into the building.
• Assembly Issues: We are not responsible for any product damage or personal injury resulting from failure to follow assembly instructions.
• Overdue Return Requests: Return requests submitted outside the specified 30-day time frame.

4. Return Shipping Cost Responsibility

• ‌Customer-Caused Returns‌: For returns initiated due to customer preference, the customer is responsible for the return shipping fees, which are subject to the rates of the selected carrier.
• ‌Seller-Caused Returns‌: If the received goods are damaged, defective, or incorrect due to our error, the customer is not required to bear any return shipping fees.

5. Exchanges

If you wish to exchange an item after receiving it, please ensure the product meets the return criteria (unused, undamaged, and in its original packaging). Please contact our customer service team to initiate the return process, and then place a new order for the replacement product. Except for damages or shipping errors caused by us, return shipping costs for exchanges are the responsibility of the customer.

Return Warehouse Address: 18450 East Gale Avenue, City of Industry, CA 91748

6. Order Cancellations & Modifications

Cancel Orders

Unshipped orders can be canceled at no cost. Once an order has shipped, it cannot be canceled; however, you may initiate a return after the parcel arrives. Return shipping costs will apply as outlined in this policy.

Modify Orders

If your order has not shipped, you may contact us to update order details (shipping address, billing address, name, phone number, email). For orders that have already shipped, address changes will incur additional shipping and service fees, which are the customer's responsibility. Please pay the fee difference via the secure payment link we provide. If the extra fees are not paid, the order will be delivered to the original address, and we will not be held responsible for any delivery or return issues.

How to Request

To request a modification or cancellation, please contact customer service with your order number, recipient name, and relevant details. We cannot guarantee order changes until the request is confirmed by our team.

Note: Custom and special orders cannot be canceled or modified once confirmed.

7. Damaged or Defective Items Upon Delivery

Please inspect your items immediately upon delivery. If you find any damage or defects, please report it to us within 14 business days. Requests reported after this window will not be eligible for return or replacement. At HOOMIC, we maintain strict quality standards; in the rare event your item arrives damaged or defective, please email us at support@hoomichome.com as soon as possible, and we will make it right.

8. Refund Processing & Timelines

After we receive and inspect your returned item, we will check its condition and packaging. If approved, your refund will be processed within 10 business days and credited back to your original payment method.

• The refunded amount includes the product price and applicable taxes (subject to local regulations).
• Items not returned in their original packaging or not in resalable condition may be subject to restocking or repackaging fees.
• Depending on your bank or credit card provider, it may take up to 10 business days for the refund to reflect in your account balance. If your original payment method is no longer valid, we will gladly issue a store credit voucher of equal value.

HOOMIC reserves the right to interpret, modify, or update this policy at any time to align with operational needs.